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Vanliga frågor & svar
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Orders & Purchase orders
I have not received any confirmation of my purchase?
Can I cancel my order?
When buying skis and binding in the same order, is the fitting of the binding included?
Is binding assembly included in the purchase of snowboard + binding in the same order?
Can I change my order after I have received the order confirmation?
Do you have open purchase on sale items?
How do I know that my parcel is available for collection from my agent?
How do I buy a digital gift card from you?
Payment
What are the payment methods I can choose?
Can I use multiple payment methods when paying for my order?
Why is my discount code not applied to my purchase?
Why don't I get the membership price at the checkout?
How do I use my gift card?
How do I pause my invoice until my return is processed?
Delivery & Shipping
What is your delivery time?
What shipping options do you offer and what are the shipping costs?
Can I pick up my order in one of your stores?
Return & Exchanges
Hur byter jag storlek på en produkt jag köpt?
How do I make an exchange?
How do I make a return?
I am missing return documents, what should I do?
Does it cost anything to return an item?
Can I submit my return in any of your stores??
När gäller inte öppet köp & bytesrätt?
Kan jag skicka retur från flera ordrar i samma paket?
Claims
How to claim a product?
Contact & My pages
How do I contact you?
How to log in to My Pages?
Jag har inte fått svar på mitt mail?
Other
Do you sell fur?
